Refund Policy

CareLaunch Software Subscriptions

This policy applies to subscriptions for the CareLaunch software platform purchased by healthcare organizations, independent healthcare providers, and other business customers.

Except when required by applicable law, paid subscription fees are non-refundable.

Cancellations

You may cancel your subscription to prevent future renewal charges. Cancellation does not provide a refund for fees already paid unless a refund is required by applicable law.

Patient Payments

CareLaunch is business software for healthcare organizations. Payments that a healthcare organization accepts from its patients through a connected third-party payment provider are separate from the organization's CareLaunch subscription. Refunds for patient payments are governed by the healthcare organization's own policies. Patients should contact their healthcare organization directly.

Requesting Help

If you believe a refund is required by law or have a question about a CareLaunch subscription charge, email support@carelaunch.health with your organization name, account email address, and transaction date.